St Luce Innovations · Updated October 16, 2026 · Version 2026-10-16

Refund policy

A clear rule for unused purchases, a separate rule for failed generations, and a straightforward way to ask for help.

14-day refunds for entirely unused credit purchases

You may request a refund within 14 calendar days of a paid purchase when none of the credits issued by that purchase have been consumed. This applies to an Extra Cover pack and to the credits issued for an initial monthly subscription payment or a renewal payment. Each purchase or paid billing period is assessed separately.

Contact NDStLce+FPP@gmail.com from your account email and include the purchase date and receipt or invoice reference. Do not include full card details. We will verify the payment, the request date, and the usage of the credits from that purchase. If approved, the refund goes to the original payment method and the refunded credits are removed or disabled. Your bank or payment provider determines when the refund appears.

Used credits and cancellation

Except for billing errors, service problems qualifying for a remedy, or rights required by law, purchases with any consumed credits do not qualify for this voluntary unused-purchase refund. We do not ordinarily give partial or prorated refunds for a partly used pack or a partly used billing period.

You can still cancel a monthly subscription at any time through My account → Manage billing / cancel to stop future renewal. Paid-period access continues until its end. Cancellation is separate from a refund request. An approved refund of a subscription payment may end the access and credits associated with that refunded period; we will explain the effect when processing it.

Failed generations and delivery problems

Failed AI generations return the reserved app credit automatically when failure is recorded or interrupted-request recovery runs. This is a credit restoration, not a cash refund. If a generation was charged but no usable result was delivered, contact us with the approximate time and account email so we can review the event and provide an appropriate remedy. AI may produce imperfect results; review each face before sharing and contact us about a service problem.

Billing errors and rights preserved

Report duplicate charges, incorrect charges, or suspected unauthorized payments as soon as possible. We will investigate and correct confirmed billing errors; the unused-credit rule does not prevent that review. This policy does not limit mandatory consumer remedies, withdrawal rights, or payment-dispute rights that apply in your jurisdiction.

Refund requests are handled by support; there is no automatic cash-refund button in the app. Test-mode payments are simulated and are not real-money purchases.